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Shipping and Returns
We can ship to virtually any address in the world. Shipping rates are fixed and is through ELTA Hellenistic Post Greece www.elta.gr and products are shipped from GREECE. Products are shipped Certified with Tracking. Shipping time varies on destination but can range from 1-2 weeks in Europe and up to 3-4 weeks in North & South America and Australia and New Zealand for example. Sometimes delay in shipments has to do with incoming Customs into your country.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
We normally do not accept returns on opened products.
You may return unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping or replacement costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you do not want or like the product due to ingredients, personal preference, or dietary restrictions, you can return the product at your expense and we will issue you an in-store credit towards purchasing other products once we have received.
You should expect to receive your refund store credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.